Frequently asked questions.
What is Pet Genius?
Pet Genius is an AI-powered app designed to provide pet owners with a personalized way to manage their pets' health needs. From breed-specific care to general health insights, our platform empowers pet owners to provide the best possible care for their pets.
How does the AI in Pet Genius work?
Our AI-driven platform uses advanced algorithms to analyze your pet's data, including health records, dietary habits, and more. Based on this data, it provides personalized recommendations and insights tailored to your pet's unique needs.
Is my pet's data safe with Pet Genius?
Absolutely. We prioritize your pet's data security and ensure that all information is encrypted and stored securely. We adhere to strict privacy policies and do not share your data with third parties without your consent.
How do I get started with Pet Genius?
Simply download the app, create an account, and enter your pet's details. From there, the app will guide you through its features and provide personalized recommendations for your pet.
Can I use Pet Genius for multiple pets?
Yes, you can manage profiles for multiple pets within the app. Each pet's profile will have its own set of personalized recommendations and insights.
What if I have an exotic pet?
Pet Genius supports a wide range of pets, including exotic ones. Our platform provides specialized information and guidance tailored to the unique needs of various pets, from common household animals to more exotic species.
How much does Pet Genius cost?
We offer different pricing plans to cater to various needs. You can find detailed pricing information on our "Pricing" page.
I'm facing technical issues with the app. How can I get help?
We're sorry for the inconvenience. Please reach out to our support team via the "Contact” page and we'll assist you as soon as possible.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. If you need assistance with cancellation or have queries regarding refunds, please contact our subscription support.
How do I update my pet's information?
Navigate to your pet's profile within the app and click on the "Edit" option. From there, you can update any necessary information.
Does Pet Genius offer veterinary advice?
While our platform provides insights based on highly trained AI algorithms and broad spectrum veterinary knowledge, it does not replace professional veterinary exams. Always consult with a veterinarian for any serious health concerns or before making major changes to your pet's care.