Terms and Conditions for PetGenius.ai

Please read these terms and conditions carefully before using the PetGenius.ai platform.

1. Acceptance of Terms

By downloading, accessing, and/or using the PetGenius.ai application ("Application"), you agree to be bound by these Terms and Conditions ("Terms"). These Terms apply to all users of the Application, and your use of the Application constitutes your acceptance of these Terms.

2. Registration

To use the Application, you may need to register and provide certain information, including personal data. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3. SMS Communication

By using the PetGenius.ai Application, you may receive various types of SMS messages. Below are the categories of SMS messages we might send:

3.1 Informational SMS: These are essential messages sent to provide users with necessary updates related to our services. They may include but are not limited to appointment reminders, alerts and notifications, account updates, and information about a purchase.

3.2 Conversational SMS: When you send an SMS to us, such as a support request via text, this initiates a two-way conversation, which we classify as 'conversational' messaging.

3.3 Promotional SMS: These are messages intended to drive sales, traffic, sign-ups, or any other conversion or sales metrics. They might include offers, coupons, invitations to sales, or requests for user-generated content (UGC).

3.4 Consent & Opting Out: By registering for an account or using the Application, you give your consent to receive the aforementioned SMS messages. If you wish to opt-out of receiving any promotional messages, you can reply with "STOP" to any promotional message you receive. Standard message & data rates may apply. For more details on managing your SMS preferences, please refer to our Privacy Policy.

4. User Conduct

You agree to use the Application responsibly and not to use it for any unlawful purpose. You are not allowed to use this Application in a way that can harm PetGenius.ai or other users.

5. Privacy

Your privacy is important to us. Please read our Privacy Policy, which describes how we handle any personal data you provided to us when you use our Application.

6. Disclaimers

6.1 The Application is provided on an "as is" basis. PetGenius.ai does not guarantee that the Application will always function without disruptions, delay, or errors.

6.2 PetGenius.ai is not a veterinary clinic or a replacement for a professional veterinary clinic. PetGenius.ai does not provide veterinary advice, diagnosis, or treatment. Always seek the advice of a qualified veterinarian for any questions about your pet's health. Never ignore professional veterinary advice or delay in seeking it because of something you have read or interpreted in PetGenius.ai.

6.3 The AI-driven suggestions provided by the Application should not be construed as definitive or fully accurate. They are intended to be used as a guide only and do not replace the professional judgment of veterinarians.

7. Limitation of Liability

In no event shall PetGenius.ai, its officers, directors, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including damages for loss of profits, goodwill, use, data, or other intangible losses resulting from the use or inability to use the Application.

8. Indemnification

You agree to defend, indemnify and hold harmless PetGenius.ai and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any claims, damages, obligations, losses, liabilities, costs or debt, and expenses, resulting from or arising out of a) your use and access of the Application, or b) a breach of these Terms.

9. Changes to the Terms

PetGenius.ai reserves the right to modify these Terms at any time. Your continued use of the Application following any modification to these Terms will be deemed acceptance of the modified Terms.

10. Governing Law

These Terms will be governed by the laws of the United States in which PetGenius.ai operates, without regard to its conflict of law principles.

11. Contact Us

If you have any questions about these Terms, please contact us at [email protected].

By using the Application, you are agreeing to these Terms. If you do not agree to these Terms, do not use the Application.